Delivery & Returns
Last updated: 9 August 2026
At Custom PVC Patches, every order is made specifically to the customer’s approved design and specifications. This page explains our production times, delivery process, cancellations, faulty goods, remakes and refunds.
Production & Delivery Times
Production begins after your digital proof has been approved.
Our normal production times are:
- Standard production: 10–14 working days from proof approval
- Express production: 5–7 working days from proof approval, where available
- UK mainland delivery: normally an additional 1–2 working days after despatch
These are estimated times unless a specific deadline has been expressly agreed with us.
If you need your patches for a particular event or deadline, please tell us before placing your order.
UK & BFPO Delivery
Orders are despatched using tracked delivery services such as Royal Mail or DPD.
We deliver throughout the UK and can also accept eligible BFPO delivery addresses.
Once your order has been despatched, tracking information will be provided where available.
Please check your delivery address carefully when ordering. Incorrect or incomplete address details can result in delays.
Custom-Made Products
Our PVC patches are made specifically for each customer using an approved combination of artwork, shape, size, colours, backing and other specifications.
Because these are personalised or made-to-specification products, they are not normally eligible for a return or refund simply because you change your mind after ordering.
This does not affect your statutory rights if the products are faulty, damaged, not as described or do not match the agreed specification.
Cancelling or Changing an Order
If you need to cancel or change an order, contact us as soon as possible.
Before production has started, we will check whether the order can still be changed or cancelled.
Once the digital proof has been approved and mould engraving or production has started, cancellation or design changes may no longer be possible.
Changes requested after production begins may also require additional artwork, a new mould or a new production run, which may involve an additional charge.
Please Check Your Digital Proof Carefully
Every custom PVC patch order receives a digital proof before production.
You should check:
- spelling and wording;
- dimensions;
- shape;
- colours and Pantone references;
- layout;
- 2D or 3D details;
- backing type;
- other requested specifications.
Approval confirms that you are happy for production to proceed using the shown design.
If the finished patches accurately reproduce an error that was present in the proof you approved, this would not normally be treated as a manufacturing defect.
However, if the finished patches differ materially from the approved proof or agreed specification, please contact us so we can investigate.
Faulty, Damaged or Incorrect Patches
If your patches arrive damaged, faulty, incorrectly manufactured or materially different from the approved specification, contact us as soon as reasonably possible.
Please provide:
- your name;
- order or invoice reference;
- a description of the problem;
- clear photographs showing the issue.
We may ask for additional photographs or information where necessary to understand what has happened.
Once the issue has been reviewed, the appropriate solution may include a remake, replacement, repair, price reduction or refund, depending on the circumstances and your legal rights.
Your statutory consumer rights are not affected by this policy.
Delivery Damage
If the parcel appears damaged when it arrives, please photograph both the packaging and the products where possible.
Keep the packaging until we have reviewed the issue, as this can help us determine whether the damage occurred during delivery.
Where goods have been damaged before reaching you, we will investigate and arrange an appropriate solution.
Lost or Delayed Deliveries
If tracking indicates that your parcel has been delayed or has not arrived, please contact us.
We will check the tracking information and, where appropriate, raise the matter with the delivery provider.
Production time and courier delivery time are separate. A completed order may therefore still be affected by delays within the delivery network.
Returns
Because our PVC patches are normally custom-made, please contact us before sending anything back.
Do not return products without first discussing the issue with us.
If a physical return is required, we will provide the appropriate instructions.
Where products are faulty or otherwise do not conform to the contract, your legal rights will continue to apply regardless of the fact that the products were custom-made.
Refunds
Where a refund is the appropriate remedy, we will arrange it using an appropriate payment method.
The exact remedy will depend on the circumstances of the order and the reason for the refund.
We will not refuse a valid statutory remedy simply because the product was personalised or custom-made.
Approved Designs vs Manufacturing Errors
There is an important difference between:
Customer-approved design errors:
An incorrect spelling, number, colour reference or other detail was visible on the digital proof and approved before production.
Manufacturing errors:
The finished patches do not materially match the approved proof or agreed production specification.
We will investigate manufacturing errors and provide an appropriate solution.
If the patches correctly reproduce the approved proof but the customer later wants to change the design, a new production run may be required.
Contact Us About a Delivery or Return
If you have a problem with an order, contact us with your order details and photographs where relevant.
Custom PVC Patches
8 S Frederick St
Glasgow
G1 1HJ
United Kingdom
Telephone: 07828 702026
Email: support@todaypatches.com
Website: https://custompvcpatches.co.uk/