Privacy Policy

Privacy Policy

Last updated: 9 August 2026

Custom PVC Patches respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains what information we collect when you use custompvcpatches.co.uk, request a quote, submit artwork, place an order or contact us, and how we use and protect that information.

1. Who We Are

Custom PVC Patches supplies made-to-order PVC patches to customers across the UK.

Business: Custom PVC Patches
Founder: Jack Davidson
Address: 8 S Frederick St, Glasgow G1 1HJ, United Kingdom
Telephone: 07828 702026
Email: support@todaypatches.com
Website: https://custompvcpatches.co.uk/

For the personal information covered by this policy, Custom PVC Patches is responsible for deciding how and why that information is used.

2. Information We May Collect

We may collect information you provide when requesting a quotation, submitting artwork, placing an order or contacting us.

This can include:

  • your name;
  • email address;
  • telephone number;
  • company or organisation name;
  • billing and delivery address;
  • details about your order;
  • artwork, logos, images or design files you submit;
  • messages and correspondence with us;
  • quotation, invoice and payment-related information.

We may also receive basic technical information when you visit our website, such as your IP address, browser type, device information and website usage information.

We do not need sensitive personal information to provide our normal custom patch services and customers should avoid including unnecessary sensitive information in artwork or messages.

3. How We Use Your Information

We may use personal information to:

  • respond to enquiries;
  • provide quotations;
  • prepare artwork and digital proofs;
  • process and manufacture orders;
  • communicate about proof approval and production;
  • arrange payment and invoicing;
  • deliver orders;
  • provide customer support;
  • deal with returns, problems or complaints;
  • maintain business and accounting records;
  • improve our website and services;
  • prevent fraud, misuse or security problems;
  • meet legal and regulatory obligations.

Depending on the circumstances, we generally process information because it is necessary to take steps requested by you before entering into a contract, to perform an order contract, to comply with legal obligations, because we have a legitimate business reason, or because you have given consent where consent is required. UK data protection rules require organisations to have a valid lawful basis for processing personal information.

4. Artwork and Design Files

When you send us artwork, logos, photographs, sketches or other design files, we use them for purposes connected with your enquiry or order.

This may include reviewing artwork, preparing a digital proof, creating production-ready files, manufacturing your patches and dealing with future reorders.

Artwork may be shared with people or service providers who need access to it to fulfil your order.

We do not treat customer artwork as permission to publicly advertise, publish or promote a customer’s design unless permission has been given or another lawful basis applies.

5. Who We May Share Information With

We do not sell your personal information.

Where reasonably necessary, information may be shared with trusted organisations involved in providing our services, such as:

  • website and hosting providers;
  • email and IT service providers;
  • payment processing providers;
  • accounting or administrative providers;
  • production and fulfilment partners;
  • Royal Mail, DPD or other delivery providers;
  • professional advisers;
  • government, regulatory or law-enforcement authorities where legally required.

We only share information that is reasonably necessary for the relevant purpose.

If a service provider processes personal information outside the UK, appropriate safeguards will be used where required by UK data protection law.

6. How Long We Keep Information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected.

The period may depend on the type of information and whether it is required for:

  • completing an order;
  • customer support;
  • future reorders;
  • accounting and tax records;
  • resolving disputes;
  • preventing fraud;
  • meeting legal obligations.

Artwork and previous order specifications may be retained where reasonably useful for reorders of an existing patch design.

Information that is no longer required will be deleted, anonymised or securely disposed of where appropriate.

7. Cookies and Website Data

Our website may use cookies and similar technologies to operate correctly, remember preferences, understand website performance and improve the customer experience.

Some cookies are essential for website functionality.

Where non-essential cookies, such as certain analytics or advertising cookies, require consent, they should not be activated until the visitor has been given an appropriate choice. ICO guidance requires valid consent for cookies where consent is legally required and says that consent must involve a clear positive action.

You can also control or remove cookies using your browser settings.

8. Marketing

We may send marketing communications where we have a lawful basis to do so.

Where marketing is based on your consent, you can withdraw that consent at any time.

You can unsubscribe using the option provided in the communication or contact us directly at support@todaypatches.com.

Stopping marketing messages will not prevent us from sending important communications relating to an existing quotation, order, payment or customer service matter.

9. Keeping Your Information Secure

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no website, email service or internet transmission can be guaranteed to be completely secure.

Customers should avoid sending unnecessary confidential or sensitive information when it is not required for their order.

10. Your Data Protection Rights

Depending on the circumstances, UK data protection law may give you rights relating to your personal information, including rights to:

  • request access to your personal information;
  • ask for inaccurate information to be corrected;
  • request deletion of information in certain circumstances;
  • request restriction of processing;
  • object to certain uses of your information;
  • request transfer of certain information;
  • withdraw consent where processing is based on consent.

The rights available can depend on the lawful basis used and the circumstances of the processing.

To make a request, contact us at support@todaypatches.com.

We may need to confirm your identity before completing certain requests.

11. Complaints About Personal Information

If you have concerns about how we use your personal information, please contact us first so that we can investigate.

You also have the right to raise a data protection concern with the Information Commissioner’s Office (ICO), the UK’s data protection regulator. ICO guidance states that privacy notices should explain how people can complain about the way their information is being used.

12. Third-Party Websites

Our website may contain links to other websites.

We are not responsible for the privacy practices of websites operated by third parties. You should read their own privacy information before providing personal information to them.

13. Changes to This Privacy Policy

We may update this Privacy Policy when our website, services, legal requirements or data-handling practices change.

The latest version will be published at:

https://custompvcpatches.co.uk/privacy-policy

The date at the top of this page shows when the policy was last updated.

14. Contact Us

For questions about this Privacy Policy or how your personal information is handled, contact:

Custom PVC Patches
8 S Frederick St
Glasgow
G1 1HJ
United Kingdom

Telephone: 07828 702026
Email: support@todaypatches.com
Website: https://custompvcpatches.co.uk/